They are absolutely ridiculous

I went to Tsutaya ( famous rental DVD shop like blockbuster) yesterday.

I rented a  ' Toy story 3'

But when I watched that DVD, something happened.

That DVD didn't work at all.

So, I complained about it but the staff said ' It is good condition.'

then, I said ' you kidding me, I couldn't watch it. Give me a voucher to exchange it'

Finally, I got a voucher but after I went back to home, I couldn't watch that again.

I was disappointed.

well, Tsutaya should care for all DVDs everyday.